Returns and exchanges
Returns and exchanges must be made within 30 days of receiving your order, using our free returns service and the item(s) must be in the same condition that you received it including original packaging. Unfortunately, if it’s gone over 30 days we can’t offer you a refund or exchange.
Once your return is received it will go through a quick inspection. We will send you an email to notify you that we have received your returned item(s), we will then also notify you of the approval or rejection of your refund.
If the return is approved, your refund will be processed. All refunds automatically go back to your original method of payment. It usually takes banks 3-5 working days to send the money back, though this can take up to 10 – this is out of our control sorry!
Please note, unfortunately at the moment we can only offer free returns to the UK. We are looking to expand to this service to worldwide however this isn't something we can currently offer.
How to return
UK Returns - To complete your return, please visit http://returns.newgirlorder.co.uk/ where you will need to enter your email address and order number. Please use this page to tell us why you would like to return your item(s), you will then be emailed a free returns label via Collect+ to print off and drop off at your nearest drop off point.
Outside of the UK Returns -
Please send your returns to the below address. Please note, we cannot be held liable for any returns until we have received them so we recommend that you send them back using a tracked service.
NEW girl ORDER
Clipper Etheridge Avenue
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. This can take up to 10 working days. If it’s gone over this time, then please contact your card provider they should be able to help!
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we’ll be more than happy to take a look!