Unfortunately refunds are taking longer to process than usual due to social distancing measures in place at our warehouse. Please allow up to 10 working days to receive your refund from when we receive your parcel back.
Thank you for shopping at New Girl Order. We endeavour to do all that we can to hope you love your purchase(s). However, if you are not fully satisfied with the item(s) you have received, you may return the item(s) to us within 14 days of receipt, provided they are in original condition with tags intact. Please note, we are unable to accept refunds after the 14 day period. Once items are returned you will be entitled to receive a refund after a quality inspection.
We are not able to refund items that appear to have been worn, washed, are not in original condition, or have their tags removed. Every aspect of the garment must be free from signs of wear and odour.
Please note we are not able to refund shipping costs.
Once your return is received it will go through an inspection. We will notify you of the approval or rejection of your refund. Please note, once the parcel has been delivered to our warehouse, it can take a few days for it to be inspected depending on the current pressure on the staff. Please note you will only be notified regarding the arrival of your return once your refund has been approved or rejected, not when it has arrived at our warehouse.
If the return is approved, your refund will be processed. All refunds automatically go back to your original method of payment. It usually takes banks 3-5 working days to send the money back, though this can take up to 10 – this is out of our control sorry!
Unfortunately, we do not accept exchanges.
How to return
UK only- FREE RETURNS
To complete your return, please go on https://www.royalmail.com/
If you choose to return your item(s) using another service then you will be responsible for the cost. Please ensure all returned packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit.
Unfortunately, at this time we are unable to offer free returns internationally. You will therefore be required to pay for postage including any duties / taxes to return items back to us and will need to contact your local postal services to make these arrangements. Please ensure all returned packages are sent with a trackable, insured service that provide you with a proof of postage, as we cannot take responsibility for items damaged or lost in transit.
Please fill out the return slip included in your parcel and return your item(s) using a recorded delivery service for your own insurance to the following address:
NEW girl ORDER
Clipper Etheridge Avenue
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. This can take up to 10 working days. If it’s gone over this time, then please contact your card provider they should be able to help!
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org and we’ll be more than happy to take a look!